The short version: an unused ticket can be refunded within 14 days.
Last updated 5 August 2026
An unused ticket can be refunded in full within 14 days of purchase.
Once a ticket has been used it is no longer refundable, and unused tickets are not refunded after the validity period ends.
Passes bought before opening start counting from the actual opening day, so a delay never shortens what you paid for. If you would rather not wait, you can ask for a full refund at any point before we open and we will refund you in full.
If the facility is closed for a significant part of the period you have paid for, we will extend your pass by the same amount of time or refund the unused portion, whichever you prefer.
Email headcaseozeki51@gmail.com from the address you used to buy, or call +66 64 559 6679. Tell us what you bought and when. We reply within 3 business days.
Refunds go back to the card or account you paid with. Depending on your bank it can take up to 10 business days to appear.
Where a refund is made at your request rather than because of something on our side, the payment processing fee charged by our payment provider is not returned to us and is deducted from the refund.